Welcome to Surpass Cloud

Comprehensive documentation to help you get started with Surpass Cloud.

What's new

Public Catalog Analytics

Designed to provide valuable insights into user interactions within your Online Public Access Catalog (OPAC). Tailor your reports by selecting a specific date range and library site. Choose from various report types to gain insights on user interactions, including: Usage Summary, Searched Words and Phrases, Failed Searches and more.

More of What's New

Getting Started

The Surpass Cloud Administration (SCA) site is your library's administrative command center, the core of the Surpass Cloud. SCA is rich in features that will help you to easily manage your resource records, patron records, and circulation tasks, and it is distinguished by the ability it gives you to customize everything from helpful settings and options to the extensive variety of useful reports available. You'll find all the tools necessary to perform original cataloging, handle fines, and even interface with your favorite reading programs. SCA also lets you print your own barcodes, labels, and IDs.

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Other Surpass Cloud Sites

While Surpass Cloud Administration is for administrative and back-end tasks usually performed by library staff, Surpass Cloud has two other sites designed to be used by your patrons:

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Using Surpass Cloud

Resources

Patrons

Circulation

Settings

OPAC

Self-Check

Library Sidekick

Third Party Integrations

Knowledgebase Articles

Tutorial Videos

Watch by videos

More videos

What's New: Move, Withdraw and Delete Holdings

Standard Resource Reports: Added and Withdrawn Counts

Standard Resource Reports: On Loan

Frequently asked questions

How do I see a patron's password?

You can't. Passwords are stored in a secure encrypted format and cannot be viewed as plain text. You can, however, change a patron's password from the Patrons : View page. See Change Patron Passwords for instructions on how to change a patron's password.

How do I change the automatic barcode number assigned to new items?

Surpass Cloud assigns barcode numbers sequentally beginning with the number shown on as the Next Auto-Assigned Barcode Number on the Settings : Resources : General page. Change that setting to set the next barcode number to assign. Note that Surpass will skip over any previously used numbers when it assigns barcodes.

What does "Total Holdings" mean?

"Holdings" refers to items owned by the library. Two copies of the same book are two holdings of that resource (the book). The total holdings shown on the Dashboard is the count of items owned by the library, not including those that have been withdrawn. Click for more FAQs.

How do I change my password?

Click your name on the top-right side of the page and select Change Password from the menu. Click for more FAQs.

Need More Help?

Support documentation and videos can be accessed using the Help button in your Surpass Cloud Administration site.

Documentation